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10 Sep 2008 - 23:075956
Wig commissioner problems
This post has been edited from its previous state, as I have since finally gotten into contact with the commissioner and been refunded.

I still will keep this message up, simply because I do not think that total lack of communication with a buyer who has put forward $100 as down-payment is professional service.

Commissioner: GarnetFlight / SageWigs

http://garnetflight.deviantart.com/ or http://sagewigs.deviantart.com/

Met this girl at Ohayocon, and she seemed like a perfectly pleasant young lady. After discovering that her very good Blacklady wig was done by herself, I contacted her over DeviantArt to query prices. After discussing things, and deciding that I wanted a lace-front wig for my Myu performance group, and was quoted $300. Now, that for a lace-fronted wig seemed pretty reasonable to me. I put a down-payment of £52/$100 for the wig, and waited. I was assured the wig would be done for 12th May.

May 12th came and went, with no sign of the wig. I continually emailed/Noted her on DA, only receiving the very rare reply, always promising pictures "when it looks like something LOL". The performance deadline flew past, but I decided (more fool me) I'd give her a chance. After all, on one of the few occasions she had deigned to reply to me, she had said she had to purchase new wig fibre for tying, as the stuff she purchased "curly Q'd" when she tied it.

Since this message, and others, I have received a refund and an apology. I am still unhappy with the fact I paid money for a service I ended up not receiving, but I am grateful that she responded to me.


__________________
"Borrowing implies the eventual intention to return the thing that was taken. What makes you think I would ever give you back?"

Last edited by Minxie (13 Sep 2008 - 14:41)
10 Sep 2008 - 23:295957
I advise not to buy any from deviantart as they are not a shop and you can not get protected. Unless you can meet up with them and hand the money other while receving


12 Sep 2008 - 18:466021
Have you ever thought to consider that MAYBE she's had some issues with her personal life that might have gotten in the way of finishing your wig? I know Garnetflight, I'm extremely good friends with her, and for her to not get a wig done in the acceptable amount of time has never been done. She's very prompt with wig commissions, and she did tell you that it was going to take longer than expected, especially with what she had to do to it.

She's had a lot going on with her life in these past few months, being in surgery, having some family issues with her grandparents, etc, etc...a wig is the last thing on her mind, I'm sure. And I don't think she's avoiding you, at ALL. Just because you "saw" her online, doesn't mean she was on Deviantart checking messages. My account keeps me on at all times, so when I go online, my da status shows me online because it's my homepage, doesn't mean I'm on the site. She goes on to research, not to bullshit.

I know she feels horrible about it, being unable to get back to you sooner, but to mark her as scammer is really unnecessary.


12 Sep 2008 - 19:056022
Quote ChibiChibiDawnie:
Have you ever thought to consider that MAYBE she's had some issues with her personal life that might have gotten in the way of finishing your wig?

That's a bit beside the point though, isn't it? I mean, unexpected personal issues do come up and it's entirely understandable that you should want to put dealing with them ahead of luxury things like cosplay.

But the issue here is that she was offering a professional service and accepted payment for it. When the personal issues came up and it became apparent that she wouldn't be able to fulfil the commission, the professional thing to do would have been to contact Minxie, explain exactly what was going on, and offer a refund on what money had changed hands. Which apparently hasn't happened.


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Cara bell', cara mia bella, mia bambina, o ciel!
12 Sep 2008 - 19:116023
With all due respect, Dawn...

Everyone has things going on in their lives. Its not difficult to keep other people, especially people who are relying on you, updated.
I'm not suggesting she write an essay about the goings on in her life, but a short email or note on dA I'm sure would have put some minds at ease.

If things were getting on top of her and the deadline was approaching she should have dropped a short email (which takes no more than five minutes to type) to the commissioner saying that she wouldn't be able to complete the wig and offering a full refund.

If she couldn't because life was too hectic, or things were getting on top of her, then I'm sure she could have asked one of her friends to send it on her behalf.


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12 Sep 2008 - 19:166024
Quote Leah:
Quote ChibiChibiDawnie:
Have you ever thought to consider that MAYBE she's had some issues with her personal life that might have gotten in the way of finishing your wig?

That's a bit beside the point though, isn't it? I mean, unexpected personal issues do come up and it's entirely understandable that you should want to put dealing with them ahead of luxury things like cosplay.

But the issue here is that she was offering a professional service and accepted payment for it. When the personal issues came up and it became apparent that she wouldn't be able to fulfil the commission, the professional thing to do would have been to contact Minxie, explain exactly what was going on, and offer a refund on what money had changed hands. Which apparently hasn't happened.


She barely even paid a 1/4 of the commission. And Brenda had some serious surgery done, as she posted in a journal that Minxie was able to see on her front page.

Yes, I understand that personal issues shouldn't always get in the way, but it was surgery. To the point where she couldn't move. How are you supposed to work on a wig when you can't even lift your arms? And she said she had planned on refunding her since she hasn't been able to finish it.


12 Sep 2008 - 19:176025
Quote Silver:
With all due respect, Dawn...

Everyone has things going on in their lives. Its not difficult to keep other people, especially people who are relying on you, updated.
I'm not suggesting she write an essay about the goings on in her life, but a short email or note on dA I'm sure would have put some minds at ease.

If things were getting on top of her and the deadline was approaching she should have dropped a short email (which takes no more than five minutes to type) to the commissioner saying that she wouldn't be able to complete the wig and offering a full refund.

If she couldn't because life was too hectic, or things were getting on top of her, then I'm sure she could have asked one of her friends to send it on her behalf.


She did let people know on a front page journal update that she was going in for some pretty heavy surgery and she'd be MIA for a while. I don't know how much more clearer can you get from that.


12 Sep 2008 - 19:206026
Quote ChibiChibiDawnie:
She did let people know on a front page journal update that she was going in for some pretty heavy surgery and she'd be MIA for a while. I don't know how much more clearer can you get from that.


Sorry to state the obvious but, not everyone checks journals, so wouldn't know about the update.


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Last edited by BlusterSquall (12 Sep 2008 - 19:23)
12 Sep 2008 - 20:136027
Quote ChibiChibiDawnie:
She barely even paid a 1/4 of the commission.

$100 of a $300 commission = a third, so she paid well over a quarter of the cost.

And really, the fact that she didn't pay the full amount is irrelevant - money changed hands in exchange for a service and both parties agreed to this. The service was not provided. An explanation should have been provided and a refund offered, and that should have been done through a personal email to ensure that Minxie received it.

Seriously, no-one is unsympathetic to your friend for having to undergo major surgery, and no-one's disputing that that's a valid reason for being unable to complete the commission. But there are professional ways of doing things, and one way or another, they evidently didn't happen here.


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Cara bell', cara mia bella, mia bambina, o ciel!
12 Sep 2008 - 21:266028
Mmm....sorry. I'm going to have to agree with everyone and Minxie.

When she was writing up her journal, she could have easy linked her and/or pasted it to her through a note and set a new date, or refund. There's no excuse for that, if she could write the journal she could easy send a quick note. Minxie might not even be watching her journals.

£52 is a lot of money for a wig, and even though it was only a third, it was money regardless. It's not really the fact it was unprofessional on meeting the deadline or extending it, but rather the hesitant replies and no refund.

We're not saying she's a nasty person or anything, just that we disagree with how she's gone about this commission that could have been resolved earlier and easier.


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Aaah...the internet, where men are men, women are men, and 14 year old girls are FBI agents.
13 Sep 2008 - 01:026035
I agree with Minxie. If you have any sort of verbal agreement and money changes hands, the person doing the wig is now responsible to keep up their part of the bargain. The wig was due 4 months or so ago. Minxie sent several messages to each of the commissioner's mailboxes AND to DeviantArt. The commissioner looked at the messages. She could have spent 2 minutes replying to one of them.

Very unprofessional.


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13 Sep 2008 - 14:336038
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__________________
"Borrowing implies the eventual intention to return the thing that was taken. What makes you think I would ever give you back?"

Last edited by Minxie (13 Sep 2008 - 14:41) Reason: Double-post
13 Sep 2008 - 14:386040
Right, so since I appear to have started some sort of drama here, I'd like to set some things straight, certainly to ChibichibiDawnie. I commissioned this wig in April, which is long before I saw the surgery journal. Yes, I am very sorry that she has had personal issues, and I am sorry that she has had to have an operation. I do not, however, think this excuses the fact that I received virtually no communication. It seems suspect to anyone when they see that someone has been active on a site such as DeviantArt, yet has not read notes or responded to emails. After having spoken to her, I have been advised that her husband uses the house computer and it automatically logs into DeviantArt. Now, how was I supposed to know this in advance? Please bear in mind that I have been waiting for 4 months for a wig which has not materialised. I have since spoken to her, and she has apologised for the wait and refunded me. I appreciate her honesty, and I am sorry that she has been through problems.

"She goes on to research, not to bullshit. "

Would you class communicating with someone who has handed quite a lot of money over as "Bullshit"? Because I certainly would not have gone to these lengths had I been told what was happening. I have no problems against her, and have told her as such.

"it was surgery. To the point where she couldn't move. How are you supposed to work on a wig when you can't even lift your arms? And she said she had planned on refunding her since she hasn't been able to finish it"

I do not dispute that she was in a lot of pain, and that the surgery was difficult. The problem I raised, as I have mentioned previously, is that this wig was due before she had surgery.


__________________
"Borrowing implies the eventual intention to return the thing that was taken. What makes you think I would ever give you back?"
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