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08 Jul 2011 - 10:3762615
Paypal Dispute Escalated - advice
I was wondering if anyone here has ever had a refund after escalating a pay pal dispute. I bought some contact lenses off the body jewelry shop for my Horo cosplay, which came highly recommended from various sources for being safe. I bought the twilight edit full set ones, which where listed as being high quality, EU approved and made from 55% water.

When I got them, there was a printing error on one, they where made from only 38% water.No real max wear or usage instructions, just a couple of sentences on not to poke your eye out. One of the viles was considerably lacking in saline solution to the other one, so one lense had partially dried out and got stuck to the back of the vile during transit and shriveled up.

It has since regained shape after being soaked after turning the vile the right way. I've bought lenses regularly in the past from opticians including natural colour changing ones and was always told to discard them if they ever dried out. I only bought these ones online as I couldn't find an optician with red ones anywhere.However there is a printing error on one of these lenses so I'd hardly call them quality controlled.

When I say printing error a noticeable red line goes across the iris space which is meant to be blank on one of the lenses. It could be a scratch ink has bled though like a canal, but I'm not sure how they make them to muck it up like that? There's just a red line on one where it shouldn't be.

Anyway I exchanged a series of messages with the seller who was completely unhelpful saying that I could send it back, but if they found it wasn't faulty they'd send it back to me again (they say they check before they send.) I'd have to pay for recorded postage which they would not refund me for (which costs a lot) as well. I offered to drop it in to them personally at there office in a business park in Watford as I pass through there regularly, but it would be a 30minute walk out my way. To save us both on postage but they ignored that as well and mostly sent copy pasted replies.

When I went on about their listing was wrong, they asked for my order number and they then didn't reply. But changed the water content of the listing on their website recently.

I started a dispute with Paypal and have waited to the last day of it to escalate it. The seller hadn't replied at all. So I escalated it. I have never escalated a claim before and now it wants me to wait till the 18th July for paypal to get a reply out the seller before anything further happens.

I've never had to escalate a claim on Paypal ever before,sellers have normally been incredibly helpful in sorting out problems. The only time I've had a refund before was through a credit card company as a graphics tablet didn't arrive ever, and the company disappeared from the internet not long after but that was in 2006.

Has anyone here escalated a claim and got their money back, and how did pay pal go about it, and did you loose any more money in the process.


08 Jul 2011 - 11:0462619
I have escalated a claim for over £300 that eventually came back to me. The seller had double charged and the money went out twice...I then escalated the claim as didn't hear back from the seller.

The guy never responded to paypal so it went on for a while and...eventually my money just showed up. If they don't reply, you have to wait a bit and then the money DOES come back. They retrieve it for you.

Hope that helps at all.


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CosplayIsland Staff Member


08 Jul 2011 - 11:2462625
If they're an established company you should be fine. Paypal recover the funds from their registered account so you'll only be left in the lurch if they close the account and abandon ship.
e.g. low feedback ebay dodgy dealers with no reputation to protect.

They have requested you to return the item though and paypal may decide you need to do that if it's in the sellers terms of sale.


08 Jul 2011 - 11:2562626
Name and shame please. people need to know who the bad sellers are, especially with something like CLs.

link to their website, etc


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Last edited by xaerael (08 Jul 2011 - 11:26)
08 Jul 2011 - 11:2662627
What shop did you buy them from? Just so that I know to avoid them in the future...


08 Jul 2011 - 11:5062629
As I said it was the body jewelry shop. The lenses I bought are these ones here:

http://www.bodyjewelleryshop.com/online_store/twilight-breaking-dawn-contact-lens-complete-set.cfm

They have since changed the listing from 55% water to 38% water. Lenses I wear normally from the opticians hit around 60%.

The reason I didn't post the item back originally, was the seller wouldn't promise a refund. They said if I sent it back they'd check it again (they said they checked it before it was sent out). If they found it not faulty it would be sent back to me with no refund. It just seemed a bit dodgey. I also had to provide proof of postage after it had been sent and have it recorded etc at my own cost.

As I said I could give it back to them personally at there office up the road from a friend of mines, in which they ignored that. Then neither of us would worry about postage or it being lost.

Thank you SJ for the advice. I'll just wait it out for now then, and Amy.



Last edited by Larxene (08 Jul 2011 - 11:58) Reason: to avoid double post
08 Jul 2011 - 12:3862630
Quote Larxene:
The reason I didn't post the item back originally, was the seller wouldn't promise a refund. They said if I sent it back they'd check it again (they said they checked it before it was sent out). If they found it not faulty it would be sent back to me with no refund. It just seemed a bit dodgey. I also had to provide proof of postage after it had been sent and have it recorded etc at my own cost.


As someone who runs an online shop I can tell you that they were wrong. Under the Distant Selling Regulations, they are legally obliged to accept returns if you contact them and send the goods back within 7 days of you receiving your order. They must refund you the full amount, including any postage they paid to send it to you and any postage you pay to send it back. And they cannot charge you for restocking/processing/admin. This is regardless whether the item is faulty or not.

In their Terms and Conditions, they said that they will refund if items are returned, so their initial refusal to not refund you unless item is faulty is against their own T&C to start with - not to mention that parts of their T&C do not comply with the law!

Good luck, I hope you get your money back.



Last edited by Pez (08 Jul 2011 - 12:42)
08 Jul 2011 - 12:4262631
That's quite alright. Good luck with getting your money back.

(might want to copy-paste their T&Cs to Paypal for evidence.)


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CosplayIsland Staff Member


08 Jul 2011 - 12:5562632
I bought a pirated game from ebay once (obviously not wanting to) so I made a claim through Paypal. The seller never sent any sort of reply and I got my money back fine.

I think Paypal assume that if the seller doesn't reply then they're in the wrong (I mean, if someone was innocent why wouldn't they try to defend themselves?). And I believe they take the money back from the person's account and hold it until the dispute is resolved, so no one has the money.
Long as the seller doesn't send any sort of reply, there should be no reason why you don't get your money back. If they do reply, you'll just have to hope it goes in your favour (seems like it should, but you never know)

Just thought I should throw in another claim opinion =]


08 Jul 2011 - 18:0562663
Thanks again for the replies. If they do reply, I photo'd the items and have a copy of the original listing (I did send them photos with the original complaint email). Only problem is I can't really photo the lenses themselves through the vile's as there so small (I attempted). But you could see one had a lot less fluid then the other and that it said 38% on the box and the listing was 55% before they changed it recently.

I'll let you know what happens



Last edited by Larxene (08 Jul 2011 - 18:06)
10 Jul 2011 - 10:0562744
Paypal is pretty damn good at making sure you aren't wronged. If the account is active, then they will basically fine them and refund the money.

If they have a phone number, I recommend giving them a call. That way, they can't just blank it. Also, it can do more for you as it sorta makes them realise they're dealing with a real life person, not just words. If that makes sense


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Ayacon Plans
10 Jul 2011 - 11:0562749
Good luck, I'm about to open a dispute with a non-paying bidder, hope yours goes ok


18 Jul 2011 - 22:4663521
Ah yeah that place, I have brought stuff from them and its come ok.

but lenses Im not so sure about, Id just go through paypal and get money back, I mean to have it done in such a way is bad on their part.

Dont damage your eyes ok?


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18 Jul 2011 - 23:1963525
this website
i was wondering how you cancel an account with this site?

as i bought some contacts from them then found out im unable to wear contacts so nolonger need an account. :/
Dont like the idea of having an account i dont wish to use linked to my bank.


18 Jul 2011 - 23:4763527
Quote Puppykitten14:
i was wondering how you cancel an account with this site?

as i bought some contacts from them then found out im unable to wear contacts so nolonger need an account. :/
Dont like the idea of having an account i dont wish to use linked to my bank.


Can you not log into the account and see if theres adeactivation/delet option? if not see if you can edit the account details so everything is just a load of gibberish, including the card number, or if you can completly remove the card info.


19 Jul 2011 - 12:1663554
Quote Lulu Rose:
Quote Puppykitten14:
i was wondering how you cancel an account with this site?

as i bought some contacts from them then found out im unable to wear contacts so nolonger need an account. :/
Dont like the idea of having an account i dont wish to use linked to my bank.


Can you not log into the account and see if theres adeactivation/delet option? if not see if you can edit the account details so everything is just a load of gibberish, including the card number, or if you can completly remove the card info.


I sent the website owner an email explaining i no longer want an account and mentioned there should be a deactivation button for accounts.


01 Aug 2011 - 13:1864949
I have had a Case Closed Yesterday worth £14.00

Paid on 04-Jul-2011

Sent a message to the seller on 19-Jul-2011, saying that the item had not arrived and asked them to look into it.
The seller didn't reply.

Opened a Case in eBay's Resolution Centre on 22-Jul-2011, waited a week for the seller to reply. Again, the seller didn't respond.

Case Escalated to eBay Customer Support on 29-Jul-2011

31-Jul-2011 eBay Customer Support has made a final Decision. We have issued you a Full Refund for £14.00 GBP, which has been sent to your PayPal Address.

Negative Feedback given to Seller.

Case Closed on 31-Jul-2011


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Hello from Northampton!
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