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25 Oct 2010 - 17:1143611
HELP OUR ROOM WAS CANCELLED!!!
At the last possible minute Novotel decided to tell me that our room has been cancelled by mistake and now is booked by someone else. There's 4 of us with no place to stay at the last possible minute! D:

Has ANYONE got any room? PLEEEEEEEASE? I'm begging here.


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Last edited by TheEmoEmu (25 Oct 2010 - 18:35)
25 Oct 2010 - 17:1543612
Is the hotel doing anything about this as it's their problem...I cant believe that...sorry to hear about it but Im not going to Expo so Im afraid I cannot help.


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25 Oct 2010 - 17:1843613
As of last Saturday there were rooms left at Premier Inn. Not sure about now but it might be worth calling to check.


25 Oct 2010 - 17:2143616
Quote RinoaHeartilly:
Is the hotel doing anything about this as it's their problem...I cant believe that...sorry to hear about it but Im not going to Expo so Im afraid I cannot help.

They just gave us £20 compensation.


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25 Oct 2010 - 17:2643618
That's bad!!!! No way I can help but to say you could try splitting up and doubling up if you know any other people? I know some people at Kitacon who did that cause they hadn't got a room.
Jesii xxxx


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"Get your armour"
25 Oct 2010 - 17:3043619
http://www.cosplayisland.com/forum?c=showthread&ThreadID=3864

http://www.cosplayisland.com/forum?c=showthread&ThreadID=3906

http://www.cosplayisland.com/forum?c=showthread&ThreadID=3880

http://www.mcmexpogroup.com/forums/viewtopic.php?f=299&t=15579

Will have to split up and some of these might be gone already.

Surely if you booked first and they made the mistake of letting it get booked again, you should get the room and the later booking should be cancelled


25 Oct 2010 - 17:3143620
I don't have any space but I'm staying at the Ibis just down the road in blackwell, its a 10min DLR ride away from excel and is right next to the dlr station and it was a cheaper then the ibis right by excel, so I'd try there I'm sure they'd still have spaces Hope you find somewhere, they are right dicks for doing that.


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25 Oct 2010 - 17:3243621
Quote xblackravenx:
http://www.cosplayisland.com/forum?c=showthread&ThreadID=3864

http://www.cosplayisland.com/forum?c=showthread&ThreadID=3906

http://www.cosplayisland.com/forum?c=showthread&ThreadID=3880

http://www.mcmexpogroup.com/forums/viewtopic.php?f=299&t=15579

Will have to split up and some of these might be gone already.

Surely if you booked first and they made the mistake of letting it get booked again, you should get the room and the later booking should be cancelled


You have no idea about the email I just sent to them...

But thanks!


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25 Oct 2010 - 17:3543622
This is dreadful!
You should kick up a right fuss because this is not fair especially so close to the actual event. Read though your agreement with the hotel and see what the cancellation conditions are.

I would kick up hell if they did that to me! Really feel for you guys! Sorry I can't be any help. Hope you find something soon!

xx


25 Oct 2010 - 17:3943623
Quote TheEmoEmu:
Quote RinoaHeartilly:
Is the hotel doing anything about this as it's their problem...I cant believe that...sorry to hear about it but Im not going to Expo so Im afraid I cannot help.

They just gave us £20 compensation.


That all? I bet the room was more than that...did you get a refund too...this is just terrible...as Bambi said look into it...hopefully something comes up


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25 Oct 2010 - 17:4143624
Quote RinoaHeartilly:
Quote TheEmoEmu:
Quote RinoaHeartilly:
Is the hotel doing anything about this as it's their problem...I cant believe that...sorry to hear about it but Im not going to Expo so Im afraid I cannot help.

They just gave us £20 compensation.


That all? I bet the room was more than that...did you get a refund too...this is just terrible...as Bambi said look into it...hopefully something comes up

Don't worry, I'm gonna fight to get it all back.


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25 Oct 2010 - 17:5243628
Quote TheEmoEmu:
Quote RinoaHeartilly:
Quote TheEmoEmu:
Quote RinoaHeartilly:
Is the hotel doing anything about this as it's their problem...I cant believe that...sorry to hear about it but Im not going to Expo so Im afraid I cannot help.

They just gave us £20 compensation.


That all? I bet the room was more than that...did you get a refund too...this is just terrible...as Bambi said look into it...hopefully something comes up

Don't worry, I'm gonna fight to get it all back.


Im glad cause this isnt right...they should find you another hotel and pay the difference...because they were the ones that made the mistake


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25 Oct 2010 - 18:0343629
Quote RinoaHeartilly:
Quote TheEmoEmu:
Quote RinoaHeartilly:
Quote TheEmoEmu:
Quote RinoaHeartilly:
Is the hotel doing anything about this as it's their problem...I cant believe that...sorry to hear about it but Im not going to Expo so Im afraid I cannot help.

They just gave us £20 compensation.


That all? I bet the room was more than that...did you get a refund too...this is just terrible...as Bambi said look into it...hopefully something comes up

Don't worry, I'm gonna fight to get it all back.


Im glad cause this isnt right...they should find you another hotel and pay the difference...because they were the ones that made the mistake

I know, that's what I said. The only thing they've said so far is sorry, which isn't good enough.


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25 Oct 2010 - 18:0543630
Quote TheEmoEmu:
Quote RinoaHeartilly:
Quote TheEmoEmu:
Quote RinoaHeartilly:
Quote TheEmoEmu:
Quote RinoaHeartilly:
Is the hotel doing anything about this as it's their problem...I cant believe that...sorry to hear about it but Im not going to Expo so Im afraid I cannot help.

They just gave us £20 compensation.


That all? I bet the room was more than that...did you get a refund too...this is just terrible...as Bambi said look into it...hopefully something comes up

Don't worry, I'm gonna fight to get it all back.


Im glad cause this isnt right...they should find you another hotel and pay the difference...because they were the ones that made the mistake

I know, that's what I said. The only thing they've said so far is sorry, which isn't good enough.


Fight your corner hun! GIVE EM HELL! just rage incomprehensibly xD *angry face*


25 Oct 2010 - 18:1443631
Quote TheEmoEmu:
Quote RinoaHeartilly:
Quote TheEmoEmu:
Quote RinoaHeartilly:
Quote TheEmoEmu:
Quote RinoaHeartilly:
Is the hotel doing anything about this as it's their problem...I cant believe that...sorry to hear about it but Im not going to Expo so Im afraid I cannot help.

They just gave us £20 compensation.


That all? I bet the room was more than that...did you get a refund too...this is just terrible...as Bambi said look into it...hopefully something comes up

Don't worry, I'm gonna fight to get it all back.


Im glad cause this isnt right...they should find you another hotel and pay the difference...because they were the ones that made the mistake

I know, that's what I said. The only thing they've said so far is sorry, which isn't good enough.


its not...and with it being so close to the event too...its just not right at all...stand your ground and maybe go and see citizens advice they could point you in the right direction


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25 Oct 2010 - 18:1643632
It might be a bit more expensive than you're looking for but the travelodge still has some double rooms left. They're relatively roomy so you could fit quite a few people in it.


25 Oct 2010 - 18:2143633
Quote SephNoir:
It might be a bit more expensive than you're looking for but the travelodge still has some double rooms left. They're relatively roomy so you could fit quite a few people in it.

Until we get our money back, we can't book a room for ourselves, we'd need someone to do it for us and we repay them >.<


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25 Oct 2010 - 18:3443635
DOWN TO 4 PEOPLE NEEDING ROOMS.


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25 Oct 2010 - 18:4343639
Quote TheEmoEmu:
Quote SephNoir:
It might be a bit more expensive than you're looking for but the travelodge still has some double rooms left. They're relatively roomy so you could fit quite a few people in it.

Until we get our money back, we can't book a room for ourselves, we'd need someone to do it for us and we repay them >.<

Ah that sucks, I really hope they refund you soon! If not perhaps talk to your bank and explain what happened? Most banks are pretty good and issue refunds while investigating.


25 Oct 2010 - 19:0243643
I just booked my room in the Docklands Travelodge hotel today. It's a bit pricey (about £200 for 2 nights in a family room), but they at least still have rooms available.


25 Oct 2010 - 19:0343644
Yea docklands isn't too pricey....i booked it in june and i cost around £150 for my family room....and due to its distance, you'll more than likely find a room...but Novotel.... god thats awful what they did!



Last edited by mandi-taichou (25 Oct 2010 - 19:03)
25 Oct 2010 - 19:2043645
ALL PEOPLE NOW HAVE A ROOM. THANK YOU VERY MUCH FOR YOUR OFFERS.

Novotel have now offered us a room that was cancelled just now, it's for 2 adults but they're giving us the difference as well as £100 compensation for the trouble.
I have also filed a complaint, because it took an awful lot of trouble (and b*tching) to get this.


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25 Oct 2010 - 19:2443646
Quote TheEmoEmu:
ALL PEOPLE NOW HAVE A ROOM. THANK YOU VERY MUCH FOR YOUR OFFERS.

Novotel have now offered us a room that was cancelled just now, it's for 2 adults but they're giving us the difference as well as £100 compensation for the trouble.
I have also filed a complaint, because it took an awful lot of trouble (and b*tching) to get this.


Good for you guys! =D
B*tching... gets you everywhere you need to be xD haha


25 Oct 2010 - 19:2543647
Quote TheEmoEmu:
ALL PEOPLE NOW HAVE A ROOM. THANK YOU VERY MUCH FOR YOUR OFFERS.

Novotel have now offered us a room that was cancelled just now, it's for 2 adults but they're giving us the difference as well as £100 compensation for the trouble.
I have also filed a complaint, because it took an awful lot of trouble (and b*tching) to get this.


agreed on the complaint but at least you can still go which is the good thing but this shouldnt have happened in the first place...-.-

At least they are paying the difference so thats not so bad I suppose


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25 Oct 2010 - 19:5643648
That's a relief! I'm glad you guys got it sorted. With good compensation too!



Last edited by Yuka (25 Oct 2010 - 19:58)
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